Riven Cloud

Privacy Policy

Riven Cloud privacy policy principles apply for collecting, storing, using and publishing customer data. Riven Cloud operates in accordance with the laws of the Republic of Estonia and European Union legislation. Collection of personal data Riven Cloud collects personal data to contact customers and fulfill orders. The data is intended and necessary for the execution of the customer’s order. Data security is guaranteed in accordance with applicable laws and regulations. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

What data do we collect?

Riven Cloud collects the following data:

Orders can only be made through a registered client account. When registering for a customer account, we store account holder’s personal identification information including full legal name, postal address, telephone number and email address.

For Domain and SSL certificates orders, a customer may be asked to provide the following information: legal name, personal identification code, date of birth, postal address, postal code, telephone number and e-mail address.

Riven Cloud not share or disclose personal information to third parties, unless it is necessary to complete a customer order (for example, transferring domain owner information to the TLD from domain name registration).

Riven Cloud uses customer contact information to only provide information about the service. Contact details are not forwarded to third parties for marketing activities.

Use of personal data

The collected personal data is used to communicate with the client (announcements about service changes, payment of services). The address data stored by the customer is automatically used as an invoice address. Customers have the right to opt-out from newsletters. Collected personal data is used to complete domain and SSL certificate orders by automatically transferring them to registry or a Certification Center using secure communication channels. Domain owner information is generally public in different registries.

Changing personal data

The customer can access the stored information on the Riven Cloud’s client area. The customer can independently modify all data.

The customer can request to have their account deleted and their data forgotten. Riven Cloud required to keep some of customer’s data for legal or tax purposes, but will remove as much client information as possible. Riven Cloud will close the client profile, terminate client services, clear client changes log, emails and tickets and remove ALL non-billing data.

Protection of personal data

Riven Cloud has taken all precautionary measures to protect customers' personal data and other data. Access to data processing, editing and recording is restricted to authorized and personally trained personnel. Data processing is protected by technological and administrative measures.

Riven Cloud will not provide third parties with any personal data about customers, except in cases arising from law.

Marketing

Riven Cloud would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Riven Cloud from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: legal@riven.ee

Call us at: +372 6026523

Or fax us at: +372 6850069

Or write to us: Riven Cloud OÜ, Sepapaja tn 6, Tallinn, 15551, Estonia

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Riven Cloud uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in

Ordering and managing your products

Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Riven Cloud uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising – Riven Cloud uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Security

The connection and data transfer between Riven Cloud and the client computer are carried out via the SSL protocol, the same applies to data connections for banks and credit card environments. All personal data is treated as confidential.

Riven Cloud will not provide third parties with any personal data about customers, except in cases arising from law.

Changes to our privacy policy

Riven Cloud keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 Nov 2020.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: legal@riven.ee

Call us at: +372 6026523

Or fax us at: +372 6850069

Or write to us: Riven Cloud OÜ, Sepapaja tn 6, Tallinn, 15551, Estonia

Data Processing Agreement

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