Terms of Service

You must agree before purchasing our services

In order to keep the business operation normally and continuously improve service quality, use of Riven Cloud's service constitutes acceptance and agreement to this Terms of Service.

Riven Cloud may modify the terms at any time, customers will be notified for changes by E-mail they registered at our site.


Use of Services

You may use our services, provided that you are of legal age to form a binding contract and are not barred from receiving such services under the laws of Japan and your country or other applicable jurisdictions. In order to access our services, you are required to provide current and factual identification, contact, and other information as part of the registration process. You are responsible for the confidentiality of your account information and for all activities that occur under your account. You are solely responsible for all content within your account. You agree to immediately notify Riven Cloud of any unauthorized use of your account or any other breach of security. Riven Cloud will not be liable for any loss or damage as a result of your failure to provide us with accurate information or to keep your account secure.


Acceptable Conduct

You are responsible for the actions of all users of your account and any data that is created, stored, displayed by, or transmitted by your account while using Riven Cloud. You will not engage in any activity that interferes with or disrupts Riven Cloud's services or networks connected to Riven Cloud.


Prohibited Usage

You agree that any of the below activities are considered prohibited usage and will result in immediate account suspension or cancellation without a refund and the possibility that Riven Cloud will impose fees; and/or pursue civil remedies without providing advance notice.


Resource Abuse

Intentional abuse of resources, including but not limited to consume excessive network traffic, CPU powers or disk IO. Your service may be suspended or limited due to the abuse judgement.


Spam and Unsolicited Bulk Email (UBE)

Riven Cloud has a zero tolerance policy on spam, junk E-mail or UBE.

You are responsible for traffic outbound from the IP space that you have purchased. You must respond in 24 hours once such complaint to your IP address happens otherwise your related service will be suspended to prevent further impact.


Illegal Usages

Including but not limited to access to other computers, networks, devices, accounts without authorization, transmission, ditribution or storage information, data or material that in violation of laws and regulations of United States and your country, in violation of copyright, trademark, trade secret, or other intellectual property rights.

Such activities are strictly prohibited and may result in immediate service suspension or termination without refund.


Proxies and VPN

Tor / Open Proxy / Anonymous Proxy of any kind is strictly prohibited as such service often lead to illegal activities.


Other Activities that considered as Harmful

  • Activities that damages Riven Cloud's operation, properties and other customers.
  • Providing false information on any contract or application.

Invoicing and Payment

You agree that Riven Cloud shall be permitted to charge your credit card on a monthly, annual, or other agreed upon basis in advance of providing services. Payment is due upon invoicing. Service may be interrupted on accounts that reach 3 days past due. Accounts that are not collectable by Riven Cloud may be turned over to an outside collection agency for collection.

You agree that Riven Cloud may change service pricing and fees at anytime.

You understand that Riven Cloud may change service price if a financial shock happens and impacted the exchange rates, in order to continue providing services without interruption.

You agree that Riven Cloud shall add late fee to overdue invoices. Late fee amount may change at anytime.

Riven Cloud offers refund on a per-case basis.


Uptime Guarantee

Riven Cloud provides 99.9% uptime on all hardware and network connectivity.


Customer Support and Liability Boundaries

Riven Cloud provides basic customer support service by human, at normal business time (10:00 a.m. to 5:00 p.m. JST). 7x24 technical support and remote-hands services for colocation services, please consult our staff for quote.

Riven Cloud is responsible to keep our hardware and system healthy and operational. Riven Cloud is not responsible to programming or system administration for customer systems. For managed service, please consult our staff for quote.

Riven Cloud does not backup your data and not responsible to your loss of data. All our servers are RAID10 with BBU to improve speed and stability, we continuous monitoring our hardware status to detect problem in advance, but you should understand it is impossible to prevent hardware failure or data loss in some occasions. Please backup your data on a regular basis.

Riven Cloud does not provide support for your customers.


Account and Service Transfer

Customer may request transfer services to another customer. Service transfer will not result in any refund and Riven Cloud not responsible for any transaction between customers that Riven Cloud has not involved.

Service trasnfer only applicable for current on-sale services. Accounts and legacy services are not transferrable. Riven Cloud will terminate any illegally transferred services and related accounts without prior notice.


Disclosure to Law Enforcement

This Terms of Service specifically prohibits the use of our service for illegal activities. Customer agrees that Riven Cloud may disclose any and all customer information including assigned IPs, account history, account use, etc. to any court who sends us a valid Court Order, without further consent or notification to the customer. In addition, Riven Cloud shall have the right to terminate all service set forth in this agreement.


Warranty Disclaimer

You agree that your use of Riven Cloud shall be at your sole risk. All services provided by Riven Cloud are available as is, without warranty.


Indemnity

Riven Cloud wishes to emphasize that in agreeing to the Riven Cloud Terms of Service, customer indemnifies Riven Cloud for any violation of the Terms of Service that results in loss to Riven Cloud or the bringing of any claim against Riven Cloud by any third-party. This means that if Riven Cloud is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against Riven Cloud, plus all costs and reasonable attorney's fees.


Additional Terms

Services provided by partner or vendor of Riven Cloud requires additional terms and policies.


Entire Agreement

The Terms of Service (including any policies, guidelines or amendments that may be presented to you from time to time) constitute the entire agreement between you and Riven Cloud and govern your use of Riven Cloud services, superceding any prior agreements between you and Riven Cloud for the use of Riven Cloud services.


This page was last edited on November 16, 2018.